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Error connecting Windows 10 computer to Microsoft 365. Error code: 80180014

I was attempting to manually join a Windows 10 computer to Microsoft 365 / Azure AD / Intune and I ran into the following error.

The errors

Something went wrong

Something went wrong

Your account was not set up on this device because device management could not be enabled. This device might not be able to access some resources, such as Wi-Fi, VPN, or email.

Error code: 80180014

Your account was not set up on this device because device management could not be enabled. This device might not be able to access some resources, such as Wi-Fi, VPN, or email.

Checking the event logs I found the following errors under the Application and Services/Microsoft/Windows/DeviceManagement-Enterprise-Diagnostics-Provider/Admin logs

Event Logs Error 59

Description: MDM Enroll: Server context (fbe3f930-53a0-422b-a23d-1d3a363ef106).

Event ID: 59

Event Log Error Event ID: 59 MDM Enroll: Server context

Event Logs Error 52

Description: MDM Enroll: Server Returned Fault/Code/Subcode/Value=(DeviceNotSupported) Fault/Reason/Text=(Autopilot device not allowed to enroll for management using WPJ).

Event ID: 52

Event Log Error 52 MDM Enroll: Server Returned Fault/Code/Subcode/Value=(DeviceNotSupported) Fault/Reason/Text=(Autopilot device not allowed to enroll for management using WPJ).

Event Logs Error 11

Description: MDM Enroll: Failed to receive or parse certificate enroll response. Result: (Unknown Win32 Error code: 0x80180014).

Event ID:11

Event Log Error 11: MDM Enroll: Failed to receive or parse certificate enroll response. Result: (Unknown Win32 Error code: 0x80180014).

Event Logs Error 71

Description: MDM Enroll: Failed (Unknown Win32 Error code: 0x80180014)

Event ID: 71

Event Log Error 71 MDM Enroll: Failed (Unknown Win32 Error code: 0x80180014)

Reproduce the issue

Reproducing the error was easy.

Steps to reproduce Error 80180014
  1. Go to Start > Settings
  2. Click Accounts > Access work or school > Connect
  3. Enter the username in the space provided. Click Next.
  4. Enter the password. Click Sign in.

Resolution

Get the serial number from the computer

How to get the serial number from a Windows 10 computer
  1. Open the start menu and type cmd. Click Command Prompt.
  2. Type wmic bios get serialnumber and click Enter.
  3. Copy down the response. In my picture above it's "6253-0645-3289-4085-2519-4291-09"

Delete the device from Intune

How to delete a device from Intune

  1. Go to Microsoft Endpoint Manager admin center > Devices > Windows.
  2. Search for the device using the serial number you retrieved in step 3 above. Click on the Device name.
  3. Click Delete > Yes

Delete the device from Windows Enrollment

How to delete a device from autopilot
  1. Login using your admin credentials to Microsoft Endpoint Manager admin center > Devices > Windows > Windows enrollment > Devices.
  2. Search for the device serial number you found in step 3 above. (In my example it's 6253-0645-3289-4085-2519-4291-09).
  3. Click on the checkbox next to the device serial number. Click Delete > Yes.

Once completed wait 10-15 minutes for Intune to update. Then try to join Intune using the device again.

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