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Question 1

Your organization has a Microsoft 365 tenant. Your tenant has an information protection label named CompanyConfidential in the Microsoft Compliance admin center. Your tenant has CompanyConfidential applied to a global policy.

One of your users protects an email using the CompanyConfidential label and sends the email to an external recipient. The external recipient reports that they cannot open the email.

You've been asked to assist the user so the email can be sent to the external recipient. What should you do?