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Your organization has a Microsoft 365 tenant. You've hired a new employee named John Gruber. You manager has asked you to assign John a role in Microsoft 365. John is required to monitor the service health in Microsoft 365 and create service requests. Your organization adheres to the principle of least privilege.

What steps do you need to perform?

Optional answers

Save the changes

Open Users > Active users in the Microsoft 365 admin center

Search for and click on John Gruber

Click Service Support Administrator

Click Manage roles

Correct answers

From the Microsoft admin center > Users > grant the user the Service Support admin role

You need to assign the Service Administrator role to Joe Gruber:

  1. In the Microsoft 365 Admin Center, type Joe Gruber into the Search for users, groups, settings or tasks search box.
  2. Select the Joe Gruber user account from the search results.
  3. In the Roles section of the user account properties, click Manage roles.
  4. Click the Admin center access radio box.
  5. click the Service support admin role.
  6. Click Save to save the changes.
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