The "Small Account" Myth
Many MSPs overlook small clients like Pecan Shelf when it comes to optimization. The logic is usually: "It’s only 10 seats, how much could they possibly be wasting?"
The team at Pecan Shelf assumed the same. Their billing was on autopilot, and they trusted that if a user left, the costs stopped.
The Discovery
An MSP partner used Gitbit to run a complimentary "Wedge Audit." Within 60 seconds, the report flagged two critical leaks:
- 1 Disabled User still holding a premium license.
- 1 Unassigned License sitting idle in the "available" pool.
The Impact: $46.20/Month
For a massive enterprise, $46 might be a rounding error. For Pecan Shelf, that’s $554.40 a year effectively paying for their internet for a month or a team lunch.
More importantly, it demonstrated attention to detail. The MSP didn't just ask for a contract; they walked in the door by putting money back into the owner's pocket.
"It was the easiest 'Yes' I've ever said to an IT provider. They found savings I didn't know existed before we even signed the agreement. That’s a partner, not a vendor."
- John, Pecan Shelf