The Background
Jeff, a partner of Gitbit was preparing for a Quarterly Business Review (QBR) with a client. The client had been grumbling about their increasing "per-user" costs, and Jeff knew that simply saying "Microsoft raised prices" wasn't going to be enough this time.
The Challenge: The Manual Audit Slump
Usually, auditing a 150-seat tenant for waste takes him 2-6 hours of downloading reports, PowerShell scripting and CSV cross-referencing. Because of the labor cost, these audits weren't common.
The Discovery
By connecting Gitbit to the tenant, Jeff instantly identified three major "leaks":
- 01. The "Zombies": 14 disabled user accounts were still assigned Microsoft 365 E3 licenses. Cost: $604.80/mo.
- 02. Over-Provisioning: 22 users had Business Premium licenses but hadn't used a single Intune or Defender feature in 6 months. Potential Downgrade Savings: $250.80/mo.
- 03. Unused Shared Mailboxes: 3 Shared mailboxes were being paid for as full user licenses unnecessarily. Cost: $79.20/mo.
The Result
The MSP walked into the QBR not with an invoice, but with a $11,217.60 yearly gift. By showing the client they were proactively hunting for ways to reduce the bill, the MSP secured a 2-year contract renewal and eliminated all price-sensitivity conversations.
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