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You have a Microsoft 365 E5 subscription that contains the users shown in the following table.

Admins and their roles

Your organization has Customer Lockbox enabled.
Which admins will receive a notification when a Microsoft engineer requests access to your organization?

The following admins can approve Lockbox requests and will receive notifications when a Microsoft engineer requests access.

  • Global administrators
  • Customer Lockbox access

https://www.gitbit.org/course/ms-500/learn/Locking-down-your-Microsoft-365-tenant-from-Microsoft-engineers-FldNualGC

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